Interview Coaching - Interview Skills Course Methods in Hong Kong, HKSAR, China

  • Job Interview Coaching - Interview Skills Course Methods in Hong Kong (HK SAR), China

An abundance of information is available to instruct interviewees on strategies for improving their performance in a job interview. Information used by interviewees comes from a variety of sources ranging from popular how-to books to formal coaching programs, sometimes even provided by the hiring organisation. Within the more formal coaching programs, there are two general types of coaching.

One type of coaching is designed to teach interviewees how to perform better in the interview by focusing on how to behave and present oneself. This type of coaching is focused on improving aspects of the interview that are not necessarily related to the specific elements of performing the job tasks. This type of coaching could include how to dress, how to display nonverbal behaviours (head nods, smiling, eye contact), verbal cues (how fast to speak, speech volume, articulation, pitch), and impression management tactics.

Another type of coaching is designed to focus interviewees on the content specifically relevant to describing one’s qualifications for the job, in order to help improve their answers to interview questions. This coaching, therefore, focuses on improving the interviewee’s understanding of the skills, abilities, and traits the interviewer is attempting to assess, and responding with relevant experience that demonstrates these skills.
[70] For example, this type of coaching might teach an interviewee to use the STAR approach for answering behavioural interview questions. An example coaching program might include several sections focusing on various aspects of the interview. It could include a section designed to introduce interviewees to the interview process, and explain how this process works (e.g., administration of interview, interview day logistics, different types of interviews, advantages of structured interviews). It could also include a section designed to provide feedback to help the interviewee to improve their performance in the interview, as well as a section involving practice answering example interview questions. An additional section providing general interview tips about how to behave and present oneself could also be included.[71]

It is useful to consider coaching in the context of the competing goals of the interviewer and interviewee. The interviewee’s goal is typically to perform well (i.e. obtain high interview ratings), in order to get hired. On the other hand, the interviewer’s goal is to obtain job-relevant information, in order to determine whether the applicant has the skills, abilities, and traits believed by the organization to be indicators of successful job performance.
[70]
Research has shown that how well an applicant does in the interview can be enhanced with coaching.
[70][72][73][74] The effectiveness of coaching is due, in part, to increasing the interviewee’s knowledge, which in turn results in better interview performance. Interviewee knowledge refers to knowledge about the interview, such as the types of questions that will be asked, and the content that the interviewer is attempting to assess.[75] Research has also shown that coaching can increase the likelihood that interviewers using a structured interview will accurately choose those individuals who will ultimately be most successful on the job (i.e., increase reliability and validity of the structured interview).[70] Additionally, research has shown that interviewees tend to have positive reactions to coaching, which is often an underlying goal of an interview.[71] Based on research thus far, the effects of coaching tend to be positive for both interviewees and interviewers.

References
70. Maurer, T., Solamon, J., & Lippstreu, M. (2008). How does coaching interviewees affect the validity of a structured interview? Journal of Occupational Behavior, 29, 355–371.
71 Maurer, T. & Solamon, J. (2006). The science and practice of a structured employment interview coaching program. Personnel Psychology, 59, 431–454.
72 Campion, M. & Campion, J. (1987). Evaluation of an interviewee skills training program in a natural field experiment. Personnel Psychology, 40, 675–691.
73 Maurer, T., Solamon, J., Andrews, K., & Troxtel, D. (2001). Interviewee coaching, preparation strategies and response strategies in relation to performance in situational employment interviews: An extension of Maurer, Solamon & Troxtel (1998). Journal of Applied Psychology, 86, 709–717.
74 Maurer, T., Solamon, J., & Troxtel, D. (1998). Relationship of coaching with performance in situational employment interviews. Journal of Applied Psychology, 83, 128–136.
75. Tross, S. & Maurer, T. (2008). The effect of coaching interviewees on subsequent interview performance in structure esperience-based interviews. Journal of Occupational and Organizational Psychology, 81, 589–605.

Source: Wikipedia

Job Interviews Questions: Types of questions

Job Interviews Questions: Types of questions
Behavioural questions
Behavioural (experience-based or patterned behavioural) interviews are past-oriented in that they ask respondents to relate what they did in past jobs or life situations that are relevant to the particular job relevant knowledge, skills, and abilities required for success[47][48] The idea is that past behavior is the best predictor of future performance in similar situations. By asking questions about how job applicants have handled situations in the past that are similar to those they will face on the job, employers can gauge how they might perform in future situations.[49]
Behavioural interview question examples:.
  • Describe a situation in which you were able to use persuasion to successfully convince someone to see things your way.
  • Give me an example of a time when you set a goal and were able to meet or achieve it.
  • Tell me about a time when you had to use your presentation skills to influence someone's opinion.
  • Give me an example of a time when you had to conform to a policy with which you did not agree.
One way individuals can prepare for behavioral type questions is to practice the STAR method. The STAR method is a structured manner of responding to a behavioral-based interview question by discussing the specific situation, task, action, and result of the situation you are describing.
Situation: Describe the situation that you were in or the task that you needed to accomplish. This should describe specifics rather than general descriptions of past behavior.
Task: What goal were you working toward?
Action: Describe the actions you took to address the situation with detail and focus on yourself. What specific steps did you take and what was your contribution?
Result: Describe the outcome of your actions. What happened? How did the event end? What did you accomplish? What did you learn? Make sure your answer contains multiple positive results.

Situational interview questions
Situational interview questions[37] ask job applicants to imagine a set of circumstances and then indicate how they would respond in that situation; hence, the questions are future oriented. One advantage of situational questions is that all interviewees respond to the same hypothetical situation rather than describe experiences unique to them from their past. Another advantage is that situational questions allow respondents who have had no direct job experience relevant to a particular question to provide a hypothetical response.[49] Two core aspects of the SI are the development of situational dilemmas that employees encounter on the job, and a scoring guide to evaluate responses to each dilemma.[50]
Situational examples
  • You are managing a work group and notice that one of your employees has become angry and hostile in recent weeks, to the point of disrupting the entire group. What would you do? [46]
  • You are in a meeting. Your manager blames you for not doing well on a task, in front of all your peers and managers from other divisions. You believe that your manager is wrong in his critique, and that he might have come to this conclusion hastily without knowing all the information. You feel you are being treated unfairly in front of your peers. You feel that your reputation may be affected by this critique. What would you do in this situation?[51]
  • A general request has been issued by the Dean for someone to serve on a new joint government/industry/university committee on business education. The objective of the committee is to design the budgeting allocation for the Faculty for the next fiscal year. It is well known that you have the necessary skill and expertise to improve the chances that the Faculty will receive budget increases for future operations. You have been told that it will require 2–3 days per month of your time for the next 9 months. Your tenure review is one year away. Although you think you have a good publication record, you have no guarantee of tenure at this point. You are concerned because you have already fallen behind on an important research project that you are pursuing with a colleague at another university. What, if anything, would you do?[50]
  • You are in charge of truck drivers in Toronto. Your colleague is in charge of truck drivers in Montreal. Both of you report to the same person. Your salary and bonus are affected 100% by your costs. Your colleague is in desperate need of one of your trucks. If you say no, your costs will remain low and your group will probably win the Golden Flyer award for the quarter. If you say yes, the Montreal group will probably win this prestigious award because they will make a significant profit for the company. Your boss is preaching costs, costs, costs, as well as co-operation with one's peers. Your boss has no control over accounting who are the score keepers. Your boss is highly competitive; he or she rewards winners. You are just as competitive; you are a real winner! What would you do in this situation?[50]

Other types of questions
Other possible types of questions that may be asked in an interview include: background questions, job experience questions, and puzzle type questions. A brief explanation of each follows.
  • Background questions include a focus on work experience, education, and other qualifications.[52] For instance, an interviewer may ask "What experience have you had with direct sales phone calls?"
  • Job experience questions may ask candidates to describe or demonstrate job knowledge. These are typically highly specific questions.[53] For example, one question may be "What steps would you take to conduct a manager training session on safety?"
  • The puzzle interview was popularized by Microsoft in the 1990s, and is now used in other organizations. The most common types of questions either ask the applicant to solve puzzles or brainteasers (e.g., "Why are manhole covers round?") or to solve unusual problems (e.g., "How would you weigh an airplane without a scale?").[54]

References

47 Janz, T. (1982). "Initial comparison of patterned behavior description interviews versus unstructured interviews.". Journal of Applied Psychology 67: 577–580.
48 Motowidlo, S.J.; Carter, G.W., Dunnette, M.D., Tippins, N., Werner, S., Burnett, J.R., & Vaughn, M.J. "Studies of the structured behavioral interview.". Journal of Applied Psychology 77: 571–587.
49 Pulakos, E. D., & Schmitt, N. (1995). Experienced-based and situational interview questions: Studies of validity. Personnel Psychology, 48, 289–308.
50. Latham, G. P. & Sue-Chan, C. (1999). A meta-analysis of the situational interview: An enumerative review of reasons for its validity. Canadian Psychology, 40, 56–67.
51 Banki, S. and Latham, G. P. (2010), The Criterion-Related Validities and Perceived Fairness of the Situational Interview and the Situational Judgment Test in an Iranian Organisation. Applied Psychology, 59: 124–142. doi:10.1111/j.1464-0597.2009.00418.
52 Roth P. L., Campion J. E. (1992). An analysis of the predictive power of the panel interview and pre-employment tests. Journal of Occupational and Organizational Psychology, 65, 51–60.
53 Arvey, R. D., Howard, E. M., Gould, R. & Burch, P. (1987). Interview validity for selecting sales clerks. Personnel Psychology, 40, 1–12.
54 Honer, J., Wright, C. W., & Sablynski, C. J. (2007). "Puzzle interviews: What are they and what do the measure? Applied H.R.M. Research, 11, 79–96". Xavier.edu.

Source: Wikipedia

Ten Top Interview Tips - Hong Kong

Are you thinking of changing jobs or looking for promotion in the coming year? Is it a long time since you had an interview? Are you constantly getting interviews but never getting the job? Moving ahead in your career can be exciting, but also a challenging process.

If you want out perform the competition then read ahead...

*Ten Top Interview Tips*

1. Get as much information about the job and prospective employer as you can. Read their website. Search on Google.

2. Improve your English skills and get interview practice by enrolling in an Interview Skills Course.

3. Ask yourself: "Do I really want this job?" and "Why?". If it is just for "more money" but you don't really fancy the actual job, then this will come over in the interview you may not get the position.

4. Update and revise your CV for each job you apply for. You need to customise it to the actual job on offer.

5. Be nice to everyone in the building. The person you push past to get into the lift may be the interviewer!

6. Understand the interview process. What type of interview will you have to attend? How many rounds?

7. Keep copies of the job advertisement and keep the CV and cover letter you sent in along with the job advertisement.

8. Be physically prepared. First impressions are key to success, so make sure you are well groomed and wearing the appropriate dress. Have a haircut and get your suit dry cleaned.

9. Ensure your body language shows your charming personality remember to smile. Eye contact is important as well, so don't look down when you are nervous.

10. Prepare some questions to ask the interviewers. When they ask "Do you have any questions?" you will be ready to show your interest in the company and enthusiasm for the job.

*Get Prepared*

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Cover Letter Writing in HK

Okay, up to now you have polished your resume, written an amazing cover letter and guess what? You have an appointment for an interview! Wow...and you you thought the hard bit was over! The next stage could make or break your chances of securing the job of your dreams. Most people have had an interview in their time but when was your last one? And how did it go? Like anything in this life, interview skills can be learned. With help from a good private tutor you can tune your performance to its peak so you knock the interview panel off their seats! HKEnglish.com provides intensive interview skills training in Hong Kong at reasonable rates.

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Want a better job?

Fed up of your job? Working long hours with no rewards? Want to find a better one? Has a promotion become available? All of these, unless you are very lucky, require a formal interview process to enable you to get the post.

For some this can be a terrifying and daunting experience. And a lot depends on it. Success in interview is something that cannot be guaranteed but with proper training you can rest assured that you can give 100% of yourself and avoid pitfalls on the big day.

What happens when they ask you a question that you would rather not answer? Or a difficult question that you just do not know the answer to?

Training and coaching for interviews is the best preparation. Just like learning a sport or driving! "Find out more about our
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